Refund & Subscription Policy
We strive to provide outstanding value. Review our clear subscription, cancellation, and refund rules below.
Refund Overview
- Trial Program: Try any active SaaS module completely risk-free.
- Cancellation Window: Instantly end your subscription with no penalties.
- Support Line: Reach us for billing disputes or refund claims.
1. Risk-Free Trial Onboarding
We provide interactive visual walk-throughs, custom database configurations, and detailed demo sessions before onboarding, allowing you to thoroughly check if our products fit your workflow.
2. Subscription Cancellation
You are free to cancel your monthly or yearly membership at any moment. Upon cancellation, your account remains active with full database read/write permissions until the end of the current billing cycle.
3. Refund Claims & Settlement
Under standard terms, since services are active and databases are instantly allocated on subscription, past payments are non-refundable. If you experience an exceptional technical disruption, contact our team to process an audit.
Transparent Refund & Subscription Cancellation Guidelines
At Irtiqa Hub, we build enterprise-grade software designed to deliver immediate operational value, and we stand firmly behind the quality and reliability of products like BillEase, Inventra, and WhatsHub. We understand, however, that business requirements can shift unexpectedly, and a software solution that seemed like a perfect fit might ultimately not align with your specific workflow. Our refund policy is designed to be fair, transparent, and respectful of your financial investment.
We operate on a straightforward subscription model. You can cancel your monthly or annual subscription at any time directly through your billing dashboard, without needing to contact a retention agent. Upon cancellation, your account will remain fully active and accessible until the end of your current paid billing cycle, ensuring you have ample time to export your inventory logs, financial records, and CRM data.
Eligibility Criteria for Prorated and Full Refunds
For new subscribers, we offer a strict 7-day money-back guarantee. If you decide within the first 7 days of your initial purchase that our software ecosystem does not meet your expectations, you are entitled to a full, no-questions-asked refund of your first payment. We process these requests within 3-5 business days, returning the funds directly to your original payment method.
Outside of the initial 7-day window, subscriptions are generally non-refundable. We do not provide prorated refunds for mid-cycle cancellations on monthly plans. For annual enterprise contracts, refund requests due to critical, unresolved technical incompatibilities on our end will be evaluated by our billing department on a case-by-case basis.
Please note that charges incurred for custom engineering services, dedicated onboarding sessions, or API integration labor are strictly non-refundable once the service delivery has commenced. If you have any disputes regarding a charge or require clarification on your billing status, please initiate a ticket with our financial support team before executing a bank chargeback, as we are always committed to resolving billing issues amicably.